Independent UX consulting
A two-week UX audit for software teams.
Identify friction in your sign-up, onboarding, or key workflow, and get a ranked plan for what to fix next.
One product. One critical flow. Two weeks. $3,900 fixed.
Send me a link, a demo, or screenshots of one key flow. I'll email the three issues I'd fix first. No call or commitment.
18 years designing at Bank of America, Anthem, and FIS.
Who it's for
No senior designer on staff
You have a product in market and need an experienced outside read on where it's losing people.
Heading into a big moment
A redesign, launch, or funding round, and you want to know what to fix before it matters most.
Complex or high-trust products
Fintech, B2B SaaS, and early-stage AI products, where trust and dense workflows decide whether people stay.
What's included
Critical-path walkthrough
The full journey a new user takes, from your public site through sign-up, onboarding, and the first core task.
Heuristic review
Each step evaluated for hierarchy, consistency, feedback, error handling, and clarity of next actions.
Accessibility spot-check
Common barriers flagged along the critical path, such as contrast, labeling, and keyboard flow.
Depth where your risk is
For AI products, a qualitative review of your product's answers against leading general-purpose tools. For others, deeper coverage of error states, empty states, and edge cases.
What you get
A clear, ranked plan your team can act on, not a stack of observations.
- Findings report. Every issue with an annotated screenshot, why it matters, and a severity rating.
- Prioritized recommendations. Ranked by likely user impact and effort, so you can decide what to tackle next sprint versus next quarter.
- Quick wins list. Fixes your team can ship in days, often copy, labeling, and feedback changes.
- Readout with your team. A walkthrough of the findings, recorded for anyone who missed it.
How it works
Two weeks from kickoff to readout. About two hours of your team's time.
- Start of week 1Kickoff45 minutes on goals, target users, known pain points, and access.
- Weeks 1–2ReviewWalkthrough, heuristic review, accessibility spot-check, and focused depth where your risk is.
- Week 2SynthesisFindings rated, ranked, and written up.
- End of week 2ReadoutAn hour with your team, questions answered, report delivered.
An example finding
The next action was competing with everything else
From a heuristic review of an enterprise accounts receivable platform.
- Finding
- The recommended next action sat at the top of the customer page, set in red. So were overdue amounts, past-due dates, action codes, and every entry in the invoice-level Next Action column.
- Why it matters
- When one color marks everything, it can't single anything out. The most important recommendation on the page was prominent, but competing with everything around it.
- Fix
- Turn the recommendation into a green call-to-action button, so it reads as the one action to take, and remove red from the page so nothing else competes with it.
Selected work
18 years designing web and mobile products at Bank of America, Anthem, and FIS. The heuristic review method I authored at FIS became part of the company's UX Scorecard. It's the same method behind this audit. Since 2025, I've worked independently, including a UX audit of an early-stage AI data platform.
FIS · B2B fintech
GETPAID
A look-and-feel brief that turned out to be a workflow problem. Interviews found the AI-ranked contact order reachable from only one entry point, which led to Quick Queues. A parallel heuristic review found the recommended action visually buried, which led to a redesigned customer page. Read the case study on my portfolio (opens in a new tab)Anthem · Healthcare
Anthem Anywhere
Interaction design and field-tested prototypes for the member app redesign, which earned a 2016 Platinum award for Best Designed Mobile App. Read the case study on my portfolio (opens in a new tab)FIS · Mobile banking
SMB Profile Switcher
Personal and business banking under a single login, simplified after usability testing showed where the original approach confused people. Read the case study on my portfolio (opens in a new tab)Introductory price: $3,900, fixed
An expert review of one product's critical flow, delivered in two weeks. A second product, platform, or flow is quoted separately. User testing and redesign are available as add-ons.